‘The Greenlight Hub’, it is a central help facility for all the Uber cab drivers across Connecticut will also play a role in making Stamford more attractive for business said Thomas Madden, the city’s director of Economic Development.
Madden said that he was absolutely thrilled to have Uber in Stamford. He said it was a signal of growing tech community within the city itself.
“A couple of companies in Stamford were absolutely impressed with the fact that Uber has set up an office in the city as a lot of their employees use the cab service, and they know that if there were any concerns, they can visit the office and get support for their employees.”
The general manger of Uber in Connecticut’s said that new and current drivers can use the office to speak with an Uber employee about any questions or concerns.
So whether the drivers have any question about the software or what are the company’s policies, if they have a specific question about a trip they were on they can come to the office and have a one-on-one personalized assistance to have all those questions solved,” he said.
The new office is located at the 470 West Avenue and it will be open three days a week: Monday, Wednesday, Friday, timings from 11 a.m. to 4 p.m. based on previous experience in meeting with drivers in other venues, Power believes it will be heavily used by drivers.
"We expect hundreds of partners a month to come by and see us," he said about the drivers.
52-year-old Soraya Nims Berry a driver of Stratford worked from home doing databases and spreadsheets, but she had a dry spell where contract work did not come in and after weeks with no income, she decided to check out driving for Uber.
Driving for Uber came at the right time for her. Not only now she pays her bills, but the work also gives her the flexibility to take in her son’s sports activities, she said.
She said that she was at every football game and every track meet. She doesn’t miss anything and she loves it. She said “I can do it when I want to.”
The new Greenlight Hub will work as a central help facility for drivers across the state. Other events will be held, such as training, seminars, consolation services for current drivers on work-related issues, and assistance for individuals interested in becoming drivers. Additional spaces will allow drivers to see Uber representatives and outside vendors on matters, including insurance, vehicle maintenance discounts, phone service, and more.
Throughout the United States Uber right now operates 75 Greenlight Hubs; they also have additional 200 facilities where they provide in-person support to driver-partners.